Refund Policy
Issues Related to Empty Box / Missing Product / Wrong Product Delivered/ Defective Product Delivered Complaints will only be accepted for RETURNS against refund, all other requests will be rejected.
360 Degree Parcel Opening Video is must in case of any such issue.
Raise Complaint within 24 Hours
Current timestamp should be visible either on the camera capturing screen during recording of the video or a separate physical device should be present in the video recording which is showing current date in DD/MM/YYYY format and time in HH:MM:SS format.
Important Note - If your order is delivered but your order status is not delivered . So we would request you to please wait for 2-3 days. Your order status will be updated as sometimes it takes some time for the courier company to update shipping status . You don't need to worry your 7 days for return will be counted after your delivery status is updated . Kindly be patient .
Attention :- Please note that we provide support only through our support page found on this website, All telephone numbers present on the internet claiming to be Urban Bazaar are fraudulent numbers doing credit/debit card fraud. Never hand out any information to them
HOW TO PLACE RETURN REQUEST ?
You can go to our home page of our website and scroll down and click on
CONTACT US
As soon as you click on the contact us, a page like this will open in front of you.
After that you have to go down in this page and you will see this.
After that you can select whether you want to place a return request or get it exchanged
LIKE
Required Images to place RETURN REQUEST
1- IMAGE (1) :- Box image with shipping label and AWB number on shipping label should be clearly visible (to identify that you received the order from us only)
2-IMAGE (2) :- Full image of product (to identify that you received the product of our brand)
3-IMAGE (3) :- Angle (i) Complaint area should be visible to identify the problem (for example - if defected then defected part should be visible and photo should be taken from 1 angle)
4-IMAGE (4) :- Angle (ii) Zoom image of product which has defect or issue to identify and validate your request ( for example if size delivered to you is not that you have ordered then delivered product size should be clearly visible and photo should be taken from 2 angle )
NOTE :- If all required images and videos not uploaded at the time of placing request your RETURN REQUEST will be rejected .
NOTE-A quality check will be done at the time of return pick up and if product will pass the QC then only pick up will be done.
QC Guidelines-1- Check packaging box - Customers should make sure that the packaging box should be in its original state, if a damaged packaging box is returned then QC Check will be failed and Return will not be picked up by courier boy.
2-Check used- Customers should make sure that the product should not be in used condition , if used product is returned then QC Check will be failed and Return will not be picked up by courier boy.
3-Item Image-Customers should make sure that they only return the product which is shown on the website for the product they placed order, if any other item is returned then QC Check will be failed and Return will not be picked by the courier boy.
4-Return Reason- Proper Return reason should be mentioned at the time of placing exchange/refund request, as without proper return reason , we will not accept return request.
5-Quantity-Customer should check quantity , If mismatched product quantity returned, then QC checked will be failed and Return will not be picked by courier person.